We want you to be completely satisfied with your purchase from Pima Prima™. If you have any issues with your order or if you’ve changed your mind, we offer a hassle-free returns and exchanges policy to ensure your peace of mind.
Returns:
If you’re not satisfied with your purchase for any reason, you can initiate a return within 30 days from the date of delivery. Here’s how our return process works:
Contact Us: Reach out to our customer support team at help@pimaprima.com to request a return authorization.
Pack Your Items: Carefully package the items you wish to return in their original condition and packaging.
Ship Your Return: Send your package to the address provided when you receive your return authorization. We recommend using a trackable shipping method to ensure your return reaches us.
Inspection and Refund: Once we receive your returned items and inspect them, we will process your refund. Please allow 7 business days for the refund to be credited back to your original payment method.
Exchanges:
If you received a product that doesn’t meet your needs or if you’d like a different size or color, we offer exchanges. Here’s how our exchange process works:
Contact Us: Get in touch with our customer support team at help@pimaprima.com to request an exchange authorization.
Pack Your Items: Carefully package the items you wish to exchange in their original condition and packaging.
Ship Your Exchange: Send your package to the address provided when you receive your exchange authorization. We recommend using a trackable shipping method to ensure your exchange reaches us.
Expedited Exchange: To expedite the exchange process, you can place a new order for the desired item on our website. Once we receive your returned items and inspect them, we will process a refund for the original purchase.
Important Notes:
Items must be returned or exchanged in their original condition, unworn, unwashed, and with all tags attached.
Customized or personalized items are not be eligible for returns or exchanges unless they are defective or damaged.
Shipping costs for returns and exchanges are on our responsibility.
If you have received a damaged or defective item, please contact us immediately, and we will assist you in resolving the issue.
Contact Us:
If you have any questions or need assistance with a return or exchange, please do not hesitate to reach out to our dedicated customer support team. We are here to help and ensure your shopping experience is enjoyable.
Thank you for choosing Pima Prima™ for your shopping needs. Your satisfaction is our priority!